Excellence in service

We are allies of our users

Our reason for being is people, and we owe everything to them. We attend to and care for our users. We apply a systemic and innovative approach to provide a service with high added value.

We work to continually improve the service we offer to each of our users, maintaining the highest standards of safety. To do this, we develop cutting-edge technology to provide them with the best experience that makes them feel relaxed, confident, offering them a safe, comfortable and fast trip.

We aspire to stay ahead of the continual evolution of demand through a multi-channel dialogue and process improvement, and we encourage innovation in every step we take with data collection systems and cutting-edge technologies that allow our users to have a world-class experience.

Our safety guarantee and operating management control

A policy based on obtaining a high level of performance through the review, updating and ongoing improvement of our procedures, incorporating the latest technologies aimed at eliminating errors.

Machinery

A varied machinery pool maintained to the highest quality standards to guarantee reliability in operations execution, with a vision of sustainability.

Innovation

Customer and user needs are assessed and the processes are adapted, seeking out the most appropriate solutions. We have a system that provides advance notice on the web or through mobile apps through the management and control system for shipping lines and transportation companies.

Operating improvements

The operating improvements implemented currently offer our customers a service guarantee based on the highest technological and procedural standards.

Ro–Ro collapsible ramp with a load of 180 tons

More than 700 power outlets for operational refrigerating containers, with the possibility of expanding to 750

Remote monitoring of refrigerated units

Automation of container entry and exit

GPS/RFID positioning of containers

Optical character recognition (OCR) cameras and equipment

Automatic positioning of containers in the yard for unloaded and incoming units